Frequently Asked Questions

We try our best to keep our sizes consistent with sizes that you would find in major retailers i.e. Target, Walmart, etc. If a particular item runs large or small, we will note the sizing details on each individual page for the item you are looking at.

Yes! Specific sizing charts are available on the page for each individual item. If you can’t find it there, please use the “sizing chart” link at the bottom of our website.

It’s easy! Add the item(s) you want to your cart. Follow the shopping cart icon at the top right of the page and follow the prompts to place your order! Having issues? Email us at customerservice@giliguise.com

Absolutely! Modified or canceled orders need to be done within 1 hour of your order being placed. After one hour, the order is considered ‘confirmed’ and you will have to wait to return the items after they have been shipped and you receive them. But don’t worry, returns are simple using our returns tab located at the bottom of our website.

Before you check out on our website, you will see various shipping options including standard shipping and expedited shipping options. If you need your items quickly, no worries! Select expedited shipping at check-out. There may be an additional fee for choosing a faster option.

At this time, we are unable to offer international shipping.  We hope to offer this soon! Please make sure to subscribe to our email list, and we will update you when we launch international shipping!

All shipping costs are determined by either the weight or size of your items, your method of shipping or determined on if you qualify for free shipping!

All items must be post-marked within 30 days of you receiving your items with tags in place. If items don’t meet this criterion, we unfortunately cannot offer you a full refund. Please follow the returns link at the bottom of the website. 

Follow our return/exchange link at the bottom of the website. All you need is your order number and email to initiate a return. Follow the prompts to either exchange or return an item!

All items that you are looking to exchange, or return must be postmarked within 30 days of receiving the items.

Yes! Please look at the tags or product page prior to washing for any specific instructions that may apply and to see what each piece is made up of so you can ensure you are washing the items the best way possible.

Feel free to email us at customerservice@giliguise.com. Please allow 24 hours for someone to get back to you.

We work normal business working hours 9am-5pm CST, Monday-Friday. Please allow extra time for us to get back to you when there are holidays.

We offer promotions and discounts on various occasions. Subscribe to our email list and follow our social media pages for the latest deals and promotions.

Subscribe to our email list at www.giliguise.com or follow us on social media!

Absolutely! In the search bar, type in ‘gift card’ and from there you can purchase an e-gift card.

At check out, there will be an area to enter a gift card code, enter it there and hit ‘apply’ at check out and it will be applied to your final cost.

All payments through Shopify Payments are automatically authenticated with 3D Secure in markets where Strong Customer Authentication (SCA) is required, which helps prevent fraudulent chargebacks. For any additional questions regarding your personal information, please refer to our privacy policy page.